Frequently asked questions

Answers about Shopify quantity discounts, volume pricing rules, product page discount tables, and setup.

Setup

Does Azent: Discounts & Offers work on Shopify Basic?

Yes. The app is designed to work with Shopify stores, including stores on Basic, when the app is installed and the theme app extension is enabled.

Does the app edit my Shopify theme code?

No. The product page display uses a Shopify theme app block or app embed, so you can add or remove the discount table from the theme editor.

Where do I add the discount table?

Open the Shopify theme editor, add the Azent quantity discount block or enable the app embed, then configure the widget with a vertical or horizontal layout.

Rules and discounts

What discount types can merchants create?

Merchants can create automatic quantity discounts, volume discounts, tiered pricing, percentage discounts, fixed amount discounts, and fixed price style offers.

Where are discounts applied?

Active rules are published to Shopify Discount Functions, so Shopify calculates eligible discounts in cart and checkout.

Can I target specific products or collections?

Yes. Paid plans can target products, variants, and collections, with customer-tag, cart-subtotal, and item-quantity conditions.

Can customers click a quantity tier?

Yes. Customers can select a quantity tier in the widget, and the product quantity input is updated to that tier's minimum quantity.

Troubleshooting

Why is my discount table not showing?
  • Check that the theme app block or app embed is enabled.
  • Make sure the rule status is Active.
  • Confirm the current product matches the rule targeting.
  • Verify the app proxy path is configured for the installed Shopify app.
Why is the discount not applied at checkout?

Confirm the rule is Active, the discount configuration has been published, the Shopify Discount Function ID belongs to the current app release, and the app is installed on the store.

Does the app collect customer personal data?

The app avoids collecting customer personal data by default. For details about stored store data and deletion requests, review the Privacy Policy and Data Deletion pages.

How do I get support?

Email support@azentlabs.com with your store domain, rule name, screenshots, and a short description of the issue.